Rental Booking Terms & Conditions

La Cala Sales and Rentals SL

1. PAYMENT SCHEDULE

A booking deposit of 20% of the grand total is due within two (2) days of confirmation of intention to book. The booking dates are not secured or guaranteed until this deposit is received in full.
The remaining balance (or, where applicable, a second partial payment) must be paid in full no later than thirty (30) days before the arrival date.
Where a booking is made within thirty (30) days of the arrival date, the grand total must be paid in full within two (2) days of confirmation of intention to book.
All payments must be made by the method and in the currency specified by the Manager. Bank charges, currency conversion costs, and payment processing fees are the responsibility of the Guest.
If any payment is not received by its due date, the Manager reserves the right to treat the booking as cancelled by the Guest, release the dates, and re-let the Property without further notice, in which case the cancellation policy below applies.

2. DAMAGE / SECURITY DEPOSIT

A refundable security deposit is payable prior to arrival, the amount of which will be confirmed at the time of booking.
The deposit will be refunded within one (1) week of departure, following an inspection of the Property, subject to no damage, loss, missing items, excess cleaning, or breach of these Terms & Conditions.
Where the cost of any damage, loss, missing item, or excess cleaning exceeds the deposit amount, the Guest remains liable for the full cost, and the Manager reserves the right to recover the shortfall from the Guest directly.
The Manager will provide the Guest with a reasonable explanation and, where practicable, supporting evidence (such as photographs or invoices) for any deduction made from the deposit.
Fair wear and tear is not deductible from the deposit.

3. CANCELLATION POLICY

Deposits and any further payments made are non-refundable in the event of cancellation, shortened stay, early departure, or non-arrival by the Guest, regardless of the reason, except as set out in this clause or required by applicable law.
At the Manager’s sole discretion, a refund may be considered where the cancelled dates are successfully re-let at a comparable rate, net of a re-letting surcharge and any shortfall in rate.
The Guest is strongly advised to take out appropriate travel and cancellation insurance to cover any loss that is not recoverable under this policy.

4. CHECK-IN / CHECK-OUT

Check-in is from 4:00 PM on the arrival date. Entry to the Property before this time is not guaranteed unless agreed in advance and in writing with the Manager.
Check-out is by 10:00 AM on the departure date. The Guest must vacate the Property and return all keys and access devices by this time. Late check-out, where not agreed in advance, may result in an additional night’s charge.

5. RULES & RESTRICTIONS

Quiet hours apply between 10:00 PM and 8:00 AM. Noise that disturbs neighbours or the residential community at any time may result in a warning or termination of the stay without refund.
This is a strictly no-smoking property, including e-cigarettes and vapes. A deep-cleaning charge will apply where evidence of smoking is found.
No pets of any kind are permitted on the Property at any time, unless expressly agreed in writing with the Manager in advance. Any pet brought without prior written consent may result in an additional charge and/or termination of the stay without refund.
The total number of occupants, including visitors, must not exceed the number quoted and confirmed at the time of booking, unless agreed in advance with the Manager. Breach of this condition may result in an additional occupancy charge, refusal of entry, or termination of the stay without refund.
No parties, events, or gatherings beyond the confirmed occupants are permitted without the Manager’s prior written consent.
All rubbish and perishable food must be disposed of, and all dishes washed and put away, prior to departure. An additional cleaning charge may apply where the Property is left in an excessively untidy or unhygienic condition.
The Guest agrees to treat the Property, its contents, and any shared facilities (such as a pool, garden, or parking area) with reasonable care, and to comply with any house rules or community regulations provided by the Manager.

6. ACCESS AND TERMINATION FOR BREACH

The Owner, the Manager, or their representative may access the Property at reasonable times where necessary for maintenance, safety, or emergency purposes. In the event of a serious breach of these Terms & Conditions — including but not limited to excessive noise, damage, unauthorised occupants, unauthorised pets, smoking, or illegal activity — the Manager reserves the right to terminate the stay immediately and require the Guest to vacate the Property without refund of any sums paid.

7. INDEMNITY & LIABILITY

The Guest is responsible for arranging their own travel and health insurance for the duration of the stay.
Neither the Owner nor the Manager shall be held liable for any accidental injury, death, or loss of or damage to the personal property of the Guest or any member of their party, except where such liability cannot lawfully be excluded under applicable Spanish law.
The Guest is liable for all damage caused to the Property, its contents, or communal areas during the stay, excluding fair wear and tear, including any amount exceeding the security deposit held.
The Guest agrees to indemnify the Owner and the Manager against any claim, cost, fine, or liability arising from a breach of these Terms & Conditions by the Guest or any member of their party or visitors.

8. FORCE MAJEURE

If, due to circumstances beyond the Owner’s or Manager’s reasonable control — including but not limited to flood, fire, hurricane, other natural disaster, pandemic, or government action — the Owner is unable to honour this booking, the Damage Deposit and any advance payments made by the Guest shall be refunded in full, provided the circumstance was not caused or contributed to by the Guest. Neither the Owner nor the Manager shall be liable for any further loss or compensation arising from such circumstances, including but not limited to alternative accommodation, travel costs, or consequential loss.

9. GOVERNING LAW

These Terms & Conditions are governed by the laws of Spain. Any dispute arising from or in connection with them shall be submitted to the competent courts of Málaga, Spain, without prejudice to any mandatory consumer protection rights the Guest may have under applicable law.

10. ACCEPTANCE

By confirming the booking and/or making payment of the deposit referred to in Clause 1, the Guest confirms that they have read, understood, and agree to be bound by these Terms & Conditions, on behalf of themselves and all members of their party.